Privacy Policy

This policy explains how we process the personal data of people who visit fixersicily.com (the “Website”) or contact us through it, in accordance with Regulation (EU) 2016/679 (GDPR) and Italian data protection law.

1. Data controller

Proyecto Polarys Comunicación Italia S.R.L.S.
Via Unità d'Italia, 2/a – 92100 Agrigento, Italy
VAT / Tax code 03063190841 – REA AG-224433
Email: info@fixersicily.com

FixerSicily is the production service division of Proyecto Polarys Comunicación Italia S.R.L.S. (“Polarys”, “we”).

2. Data we collect

• Data you send us through the contact form: production company, country, project title, type of production, name and role, email, phone/WhatsApp number, shooting location and period, and the content of your message.
• Data you share when you contact us directly by email, phone or WhatsApp.
• Technical data automatically collected when you browse the Website, such as IP address, browser type, device, pages visited and time of access, recorded in server logs for security and to keep the Website working.
• Usage statistics collected through Google Analytics, only if you accept analytics cookies (see section 8).

Please do not send us special categories of data (for example health data) unless strictly necessary for your project.

3. Purposes and legal basis

Purpose	Legal basis
Answering your requests and preparing quotes and proposals	Steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR)
Managing the production services we agree with you, invoicing and accounting	Performance of a contract and legal obligations (Art. 6(1)(b) and (c))
Website security, spam prevention and technical operation	Our legitimate interest in protecting the Website and our mailbox (Art. 6(1)(f))
Usage statistics with Google Analytics	Your consent, which you can withdraw at any time (Art. 6(1)(a))
Defending our rights in case of disputes	Our legitimate interest (Art. 6(1)(f))

We do not use your data for automated decision-making or profiling, and we do not sell it. We do not send newsletters without your specific consent.

4. Is providing data mandatory?

Fields marked with * in the contact form are needed to answer you. Without them we cannot reply to your request. The other fields are optional.

5. Who receives the data

Your data is processed by Polarys staff and collaborators bound by confidentiality, and by providers acting on our behalf as data processors, including:

• Hostinger, which hosts the Website;
• our email service provider;
• Google (Google Analytics, Google Fonts, YouTube);
• Vimeo, for the videos in our portfolio;
• accountants, lawyers and consultants, when necessary.

If you contact us via WhatsApp, the service is provided by WhatsApp/Meta under its own terms. When a production requires it, and only on your instructions, we share the necessary data with local suppliers, crew, location owners and public authorities issuing permits.

6. Transfers outside the European Union

Some providers (for example Google, Vimeo and Meta) may process data in the United States or other countries outside the EU. In these cases transfers are based on the EU-US Data Privacy Framework or on the Standard Contractual Clauses approved by the European Commission.

7. How long we keep the data

• Requests that do not lead to a project: up to 24 months from our last contact.
• Data related to contracts and invoices: 10 years, as required by Italian law.
• Server logs: for the short period needed for security, unless required to investigate an incident.
• Google Analytics data: for the retention period set in our Analytics account, at most 14 months.

8. Cookies

The Website uses:

• Technical cookies and local storage, needed for the Website to work and to remember your cookie choice. They do not require consent.
• Analytics cookies from Google Analytics 4 (for example _ga and _ga_*), set only if you click “Accept” in the cookie banner. IP addresses are anonymised.
• Third-party cookies from YouTube and Vimeo when you play a video.

You can change your choice at any time with the “Cookie settings” link at the bottom of every page, and you can also delete or block cookies in your browser settings.

9. Your rights

You can ask us at any time to access, correct or delete your data, to restrict or object to its processing, and to receive it in a portable format. Where processing is based on consent, you can withdraw it at any time without affecting earlier processing. To exercise your rights, write to info@fixersicily.com.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it) or with the authority of your country.

10. Minors

The Website is intended for professionals and is not aimed at children. We do not knowingly collect data from minors.

11. Changes

We may update this policy. The current version is always published on this page, with the date of the last update.